Refund Policy

1. Full Refund (100%)

Available within 7 days of payment IF:

• No work has started

• No kickoff call has occurred

• Request submitted in writing

Refund processed within 14 business days.

2. Performance Guarantee (50% Refund)

We guarantee:

Minimum 200 hours saved within 90 days
If not achieved:

• 50% refund issued

• We continue optimizing at no charge

Conditions:

• Systems used as trained

• No unauthorized modifications

• Monitoring access maintained

3. No Refund Scenarios

No refunds if:

• The project has started (after Day 7)

• Client changes mind

• Systems not used properly

• Systems modified without approval

4. Cancellation Policy

Before Start (Days 1–7)

• Full refund available

During Build (Days 8–60)

• No refund

• Client keeps completing work

Support Period (Days 61–90)

• No refund

• Guarantee still applies

5. Chargebacks

If a chargeback is initiated:

• We will dispute with full documentation

• Access to systems may be revoked

• Relationship terminated

6. How to Request a Refund

Email: [YOUR EMAIL]

Subject: Refund Request – [Your Name]

Include:

• Reason

• Invoice number

• Payment details

7. Fairness Commitment

We stand behind our work.
If something isn’t working:

• We fix it

• We optimize it

• We ensure results

The guarantee is real — not marketing.